Refund & Return Policy

At Comic Vault, we strive to ensure every item you receive meets your expectations. If you’re not satisfied with your purchase, we’re here to help. Please review our return policy below for details on eligibility, process, and refund types.

Eligibility for Returns

We accept returns under the following conditions:

Timeframe: Return requests must be submitted within 14 days of delivery.
Item Condition: Items must be in the same condition as received — unread, unaltered, and in original packaging. We do not accept returns on items that show signs of wear, damage, or removal from protective bags/boards.
Non-Returnable Items: All clearance, mystery boxes, or “as-is” marked items are final sale and not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 business days of delivery. We will request photos and order details to assist in resolving the issue quickly.

Depending on the case, we will either:

Offer a replacement (if available)
Provide store credit or a full refund
Issue a prepaid return label (for damage or fulfillment error)

How to Start a Return

Email support@comicvault.shop with:
- Your order number
- The reason for the return
- Photos of the item (if damaged or incorrect)
Await confirmation and return instructions from our team.
Once approved, ship the item back using a trackable service. Customers are responsible for return shipping unless the return is due to our error.

Refunds

Once we receive and inspect the return, a refund will be issued to your original payment method or as store credit, depending on your preference.
Please allow 3–5 business days for the refund to process after approval.
Shipping costs are non-refundable unless the return is due to an error on our part.

Questions?

Reach out to us at support@comicvault.shop — we’re happy to help.